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Reports had been rising steadily throughout the morning but leveled off in the 9 am ET hour. That’s not a comprehensive number: It tracks only self-reported outages. Thursday morning, more than 74,000 AT&T customers reported outages on digital-service tracking site DownDetector, with service disruptions beginning around 4 am ET. If you have access to Wi-Fi, you should be able to call and send texts. If you’re an AT&T customer without access to phone, text or the internet, you can turn on Wi-Fi calling. T-Mobile and Verizon said their networks were unaffected by AT&T’s service outage and customers reporting outages may have been unable to reach customers who use AT&T.
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The White House says federal agencies are in touch with AT&T about network outages but that it doesn’t have all the answers yet on what exactly led to the interruptions.Īlthough Verizon and T-Mobile customers reported some network outages, too, they appeared far less widespread.
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The Federal Communications Commission confirmed Thursday afternoon that it is investigating the outage. Later on Thursday, AT&T said an “initial review” of the outage found it may have been caused by an error within the company and not a cyberattack. The company added that it is “taking steps to ensure our customers do not experience this again in the future.” “We have restored wireless service to all our affected customers. We sincerely apologize to them,” AT&T said in a statement. AT&T’s network went down for many of its customers across the United States Thursday morning, leaving customers unable to place calls, text or access the internet.īy a little after 3 pm ET, roughly 11 hours after reports of the outage first emerged, the company said that it had restored service to all impacted customers.