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If you haven't received emails that you expected, or can't find orders in your My Account section that you expected, please check your other email inbox to see if there are account details sent by us. Please note when using PayPal Express that if you are already signed up for a shop account and if your PayPal email address does not match your shop account email address then a second account will be created in our shop corresponding to your PayPal address. You will also receive an email containing links to your downloadable products. Log into your account and you will see a menu item under the title My Account called "My Downloadable Files".Ĭlick there, and your item(s) should be ready for you to download. Whenever you purchase a downloadable product, the download link instantly becomes available for download from your account in our online shop. If you have trouble with this then please try downloading the files to a desktop computer or laptop first and then transferring them to your mobile device if necessary. Please note that you may have difficulty opening or using some of these files on a mobile device or tablet.
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In addition, if you purchased the book through us then you should find the files in your Downloadable Files section when you login to your account on our store, or via the URL. You can also find the free resources in the 'Free downloadable resources' section on the respective product page. If you visit the above URL then you will be able to locate the appropriate book and download the free content. Please see the following URLs for links to downloadable resource pages for our physical products: How do I access the downloadable resources referenced in my book?